Reviews for Red Rock Hyundai · page 14

I had the opportunity to purchase a new Santa Fe from Red Rock Hyundai. The experience was nothing less than incredible. Shawn went out of his way to find us the perfect vehicle. He even had the new vehicle delivered to our doorstep. In a world where working with car dealerships is becoming increasingly frustrating, with dealer add ons, dealer mark-ups, etc. It's nice to find a dealership where the customer is still valued.

The only reason why I'm leaving a four-star review instead of a five-star review is because it took an hour and a half to have my oil changed. I left my optometry appointment and had to return to them because I didn't want to be late for my appointment at 2:00 p.m. This was a big inconvenience for me. However, John, my service rep was excellent customer service for what he had to handle because of overbookings. He was very kind, patient and actually really concerned. He helped me set up my phone key on my car because I haven't been able to do that. And it wasn't his fault for these overbookings. Somebody at Hyundai is allowing over bookings and unfortunately they are the ones who have to deal with the customers because of this. Because of this it made my day totally awry! I was on time for my appointment and left my other appointment to make sure I was on time and then it took an hour and a half to be finished at Hyundai. I'm hoping this review will open the eyes of whoever is allowing over bookings. That only stresses workers out and that's just not fair!

Excellent service

I had a small issue with my elantra hybrid while on vacation, but was able to book an appointment for first thing Monday morning, and they fixed it within an hour. They also diagnosed and fixed an annoying intermittent center brake light issue that was due to a special gadget the dealer i bought it from had installed, but not completely secured, so every once in a while would get a warning. great work, great service, extremely convenient...10/10, thanks!

John was great to work with. Answered all my questions truthfully and gave me options and suggestions. Made all attempts to work with my warranty company quickly.

We were pleased with the prompt service, getting us in the day we called. They were also very thorough, finding tire and wheel damage we didn’t know existed in a used car we’d just purchased from another dealer. We expect them to be our primary source for service going forward.

Easy! Made appt. Full service done in an hour-ish. Service with a smile!

Very friendly and helpful to out of town travelers.

My 5 car brand new 2026 santa fe hybrid great customer service great staffs thank you Richard 😊

I went in to speak with someone in the sales department, and I spoke with Ryan the GM. I don't know most of the staff there anymore however there are some very stand-up guys they have in the sales department. They have a clear understanding of customer service. That I know first hand. Go check them out and see for yourself if you don't belive me! And NO, I do not work for any dealership. Period.